Customer Testimonials
We recently bought a CPO from this dealership and the experience is great. Bradley did a great job and we definitely would recommend going here to buy a car.
Salesman Yussef made the process easy and made sure I was satisfied post purchase
⭐️ 1 Star — Very Disappointed With the Service Department
I brought my BMW to BMW of Bridgeport a couple of months ago because I was having a specific issue with a leak. I trusted the dealership to properly diagnose the problem and make the necessary repair.
At the time, my car was not being driven regularly and ended up sitting for several months. Recently, I started driving it again to work, which is about 30 minutes away. Unfortunately, after finally putting some miles on the vehicle, I discovered that the exact same problem I originally brought the car in for was still there.
... Read More Google - Oct 15, 2026
I’m new to the BMW family. So far so good..! 😊😊😊
Today I picked up my new BMW M3 CS from Bradley Hennessy in sales. I cannot recommend him enough! I am beyond happy with my car, and my entire experience at BMW of Bridgeport. My cheeks actually hurt from how much I’ve been smiling since getting the car. Thank you again!
I cannot say enough good things about BMW of Bridgeport in CT. I had spoken with a number of BMW dealers prior to this (and test drove cars at each of them) but this particular dealership is the reason I travelled 2 hours from New Jersey to buy my car from them. It did not disappoint. (Worth every mile driven to get there and back!) Just a seamless, pleasant, streamlined experience from start to finish.
It started with Giselle, who responded to my online inquiry—and was completed by the sales team of Zahid Qureshi and Mike Dady, who took care, ... Read More Google - Sep 24, 2026
I must say that my experience was one of a kind. From the moment I walked in I felt welcomed, and my Sales Person Philipe made the process very smooth yet informative. They addressed all my questions and concerns. My experience was so good that I overpaid on something and they sent me a check with a letter less than a month after my purchase. Definitely 10/10 customer service. Oh AND I LOVE MY NEW CAR!!! ✨
Very disappointed, made an appointment for oil change and since when you take your car to the dealership and they don’t even cleared the service due from the screen. It’s crazy how they seemed to not care about a 2025 car that is barely used. Got the car dirty inside didn’t even offered a quick wash like all the other ones that I know do even on cheaper places, also I said I was dropping off the car and didn’t even offered car use or uber. Not professional at all the the type of dealership that they ... Read More Google - Aug 30, 2026
I had a 5 star experience throughout buying my new X5 50e at BMW of Bridgeport. My salesman Yussef Warde was fabulous! He was extremely knowledgeable, nice, organized, reliable and made sure the whole process was seamless. I even managed to throw away my title for my trade in vehicle and he was a huge help in obtaining a replacement. I highly recommend BMW of Bridgeport and in particular, Yussef Warde.
I wanted to share my great experience dealing with BMW Bridgeport and specifically Jacob Udeagha. I searched far and wide for a vehicle and Bridgeport BMW had it, Jacob and the crew made it a great experience from start to finish, highly recommended!
Brought my vehicle to BMW of Bridgeport for a re-application of the ceramic coating. Tim, the general manager was amazing, took the time to personally make sure that I was completely satisfied. They went above and beyond with their customer service. Thanks again Tim, and I will keep your dealership in mind for future purchases.
From start to finish we (my husband accompanied me) had a very pleasant and positive experience to purchase a used BMW (love it) Daniel Pinto was our guide in this purchase and he made it so easy that I bought the car almost right away. There were so flips along the the way (my fault) as I drove back to Southbury to get a check/down payment and forgot to bring the title from my trade in - he was very patient waiting the extra hour and a half.
Warranty discussion with another person I felt was high pressured but ... Read More Google - Aug 26, 2026
I negotiated an out the door price and confirmed the number before driving over two hours to finalize the deal. The finance manager (Armando?) and general sales manager (Leo?) did not honor the negotiated price and were generally rude and unprofessional. Not rating one star because the sales guy Sam was genuinely apologetic and good to work with, but the management team at this dealership is inept and should be avoided.
AMAZING!!! Went in for a bubble in my tire towards the end of the day, Kelsey and PJ were awesome. From communication to making sure my car got done same day I am VERY pleased! Also bought a license plate frame and the parts staff were awesome. Thank you so much BMW of Bridgeport parts & service department.
I have used this dealership for sales and service. They do a great job! In particular the service department helped me where other BMW dealers could not. I was able to resolve multiple longstanding and frustrating issues. Tony and the entire team go the extra mile and do a great job there. I would highly recommend!
I had such a great experience with Bridgeport BMW, especially thanks to Cole Gebhardt and Tim Parker! They both went above and beyond throughout the entire process of helping me with my BMW X5. They were incredibly helpful, professional, responsive, and made everything as easy and stress-free as possible.
Cole and Tim truly took the time to make sure I was taken care of and happy with everything. Their level of customer service really stood out, and I couldn’t have asked for a better experience. I absolutely love my X5 and would highly recommend Bridgeport BMW, especially Cole and ... Read More Google - Aug 6, 2026
A+ service for excellent communication when setting the appointment, fitting me in with my tough schedule, and a quick turnaround time. Thank you especially to Kelsey Martinez for her help!
Highly recommend this place. Leo Albert was amazing. He really took his time to make sure everything went super smooth.
I’ve been to almost every BMW dealership in Southern California over the past 14 years, and unfortunately I’ve come to expect a frustrating experience. It always seemed like there was some unnecessary hassle or something else they wanted to sell me.
So I was genuinely surprised by my experience at BMW of Bridgeport. It was, without question, the best BMW dealership experience I’ve had.
My oil change was completed in about an hour, my car was washed and vacuumed, and instead of making me wait at the service desk, a very friendly lady came over to where I ... Read More Google - Jul 17, 2026
I cannot say enough great things about my experience with my BMW Service Advisor Josue Cosme. From the very beginning, he was professional, knowledgeable, patient, and genuinely invested in helping me find the best solution for my vehicle.
My car presented a particularly challenging issue involving the air conditioning system on my hybrid BMW, which was difficult to diagnose initially. Rather than rushing to conclusions, he took the time to thoroughly investigate the problem, communicate updates clearly, and ensure every concern was addressed properly.
What impressed me most was his expertise and dedication, which ultimately saved me from nearly $20,000 in ... Read More Google - Jul 16, 2026
Best experience, friendly staff, this is my new favorite dealership.
(Translated by Google) Philippe Stephan and Benny Arias were very helpful. I highly recommend talking to them if you want to buy a car here. They gave my wife and me excellent service and speak Spanish. Highly recommended if you want to buy a car at this dealership. Thanks!
(Original)
Philippe Stephan with Benny Arias The two guys help me a very good by a car very recommended to talk to this guy one wanna buy a car in this place . Nos dieron un excelente servicio a mi esposa y Ami y hablan español Muy bien recomendado, si tú ... Read More Google - Jun 3, 2026
PJ and Carlos in the service department continue to exceed expectations with the quality of care and professionalism they deliver. Wouldn’t take my car anywhere else!
Exceptional service every time at BMW of Bridgeport. Josue Cosme always does a great job—professional, attentive, and makes the entire process smooth from start to finish. Tyrone was also very respectful and provided excellent service during transportation. Outstanding customer service, clear communication, and true professionalism all around. Highly recommend asking for Josue if you want top-notch maintenance service!
Fantastic service, I’m always well taken care of in any situation. Stephanie is the best is always amazing at being proactive with upcoming repairs! I appreciate all the dealer does for my vehicle and her efforts! Thanks!
Just purchased a car, Philippe was helpful and attentive. Beny was also great. Fantastic service, courteous team, awesome to work with.
There’s honestly not enough time to say how happy I am with this dealership, especially Sam. From the very first phone call to driving off the lot, the entire process was seamless. Everyone I interacted with was incredibly kind, professional, and accommodating.
I had previously visited another local BMW dealership where I felt completely dismissed, so this experience was a night and day difference. Communication was clear the entire time, and I always knew exactly what was going on every step of the way.
Sam, in particular, went above and beyond and made me feel like I was purchasing ... Read More Google - May 6, 2026
We worked initially with Bradley via the phone and then in person to complete the purchase. He was excellent to work with am we would work with him again. The entire process was very good from start to finish. Thank you Bradly for your great customer service!
Great Services.
Bought my new x3m here today and I must say the sales team is superior. Sam in sales is professional and kind and went above and beyond to make sure I was happy. Anthony explained the entire car including all the extras in great detail. He even set the mybmw app up for me and paired my phone. Mike and Joe (sales managers) ensured my experience was top notch and helped me wrap everything up at the end. I promised them cookies because they were so great 😂
Do not hesitate to buy a car from BMW of Bridgeport!
Special ... Read More Google - Apr 25, 2026
Sam sales guy is very genuine, has great energy and he is transparent. That was my experience with him. Anthony at the front, excellent. Benny in finance and Leo the manager are very personable, great as well.. I’m very satisfied with my purchase of BMW X4 M40i sport!! It is the vehicle I was looking for and they made it happen…I would definitely recommend BMW of Bridgeport!!!
Beware!!!!!!!!!!! Do not i mean do not buy from here. I bought a bmw from here when I got home it was making a loud noise needed a whole new engine. After they put a new engine I needed a new fuel pump.after that it left me stuck on the highway and almost cost me my life. Someone must of put metal fragments in the differential fluid my mechanic couldnt believe his eyes. Please be careful unreal and bad business. They will take your money and hide the problems until u drive off and then your stuck with the ... Read More Google - Apr 19, 2026
(Soon to be former) long time customer. Appalled at my recent leasing experience, and the absolute lack of customer service, general decency, and transparency whatsoever.
No welcome at the dealership. I had to walk into the management office to ask for my client advisor, who couldn’t have cared less when I showed up for my appointment (which he had to call and request I delay by several hours the day before). He was clearly with other customers, seated me in the service waiting area and told me nothing.
After about ten minutes I was marched into finance, where things ... Read More DealerRater - Apr 2, 2026
Disappointing Service Experience
I had a very frustrating experience trying to reach the service department at BMW of Bridgeport.
I called multiple times, and each time the call rang through to voicemail with no one picking up. On one attempt, I selected Sales instead—and someone answered immediately. I asked to be transferred to Service, only for the call to go straight back to voicemail again.
I called Sales once more and explained what was happening. They said they would page someone from Service. Eventually, someone named Carl picked up, but he stated he wasn’t in charge of Service ... Read More Google - Dec 20, 2025
I purchased an out of state certified used 2022 BMW M340i with around 30k+ miles from BMW of Bridgeport for $48,000 with a $995 “convenience fee”. Which is priced at a premium for super clean examples. During the remote sales process, the team verbally represented the vehicle as having one minor fender-bender. Based on that, I trusted their disclosure and didn’t feel the need to scrutinize the Carfax in detail, which is a reasonable expectation when buying from an authorized BMW dealership. They had the color combo I was searching for even though several other cars were priced under theirs with ... Read More Google - Dec 2, 2025
I have worked with Leo for many years and have purchased several cars from him. He is the best in the industry—transparent, fair, and a pleasure to deal with. He truly makes deals happen. BMW of Bridgeport is lucky to have him.
The service center is always fantastic.
I’ve purchased four vehicles from BMW of Bridgeport two X5s, an M4, and a 740Li — and every experience has been exceptional. Sam, Joe, and Michael are hands down the best team to buy a car from. They always work hard to get you the best deal, provide top-tier service, and genuinely look out for their customers.
The new dealership is beautiful, and everyone there goes above and beyond to make the process smooth and enjoyable. Michael in finance is also incredibly efficient and ensures every detail is handled correctly. Anthony and Jake in the genuis sections are fantastic ... Read More DealerRater - Nov 9, 2025
Extremely knowledgeable, kind and respectful. These guys actually know the vehicles they sell and work on and take care of you very well. Thank you again.
Unscrupulous business practices, poor customer service. First, their internet ad said to click for a special e-price which required my email and phone number. After they got my personal contact info, they responded that the e-price was the same as the advertised price, nothing special about that. Next, we agreed on a price and the sales person, Giselle, went over the extra charges, first was $995 for doc fees which was far higher than other dealerships that I had spoken to and $600 for NJ registration but she assured me that I would be refunded any amount that exceeded NJ's actual ... Read More Google - Nov 5, 2025
Dan Pinto was great to deal with, responsive and prompt. When I picked up the car there were a few things that detailing had missed. Overall great experience and love my new car!
The salesperson I worked with (DJ) was very accomodating to my purchase from out of state, we worked out the price and all the paperwork was ready for me to sign when I picked up the vehicle which made the transaction go smooth. All the staff I dealt with was friendly and knowledgable.
Everyone we met at BMW of Bridgeport were very friendly, from our salesman DJ to the sales manager, the BMW genius, and finance manager. Our salesman, DJ Piccola, was awesome! He was very professional but down to earth and relatable. Very knowledgeable about the car I was interested in, as well as all the BMW models, and made my first BMW purchase enjoyable. My floor mats had to be ordered and he went out of his way on his day off to get them to me. I highly recommend using BMW of Bridgeport.
Outstanding experience from start to finish. Sam and his team made buying a car incredibly easy and stress-free. From the moment I walked in, they were professional and friendly. Sam was a pleasure to work with. I highly recommend him and this dealership.
I recently purchased a vehicle at BMW of Bridgeport and had a very positive experience. Of particular note was the support I received from DJ Piccola throughout the process. DJ did an outstanding job answering a lot of questions. Because of the model year changeover there was some time to order and deliver the exact vehicle I wanted and DJ did great keeping me informed as things progressed. He was very responsive and a pleasure to deal with. Also, the new dealership building is beautiful and enhances the experience.
This is for the Wholesale Parts, especially John L, Matthew B, and team.
As a Euro shop, we buy from many different dealers, including a few BMW dealers, Audi, Mercedes, etc. The BMW of Bridgeport Wholesale Parts crew stands out head and shoulders above the competition. Here's why: 1. Deep expertise in all years and models. They are in a position not just to take an order, but offer expert advice. That's invaluable. 2. Inventory. They are usually our first call as they almost always have what we need in stock. 3. Delivery. They have always delivered parts to us quickly ... Read More Google - Oct 19, 2025
Unscrupulous business practices. First, their internet ad said to click for a special e-price which required my email and phone number. After they got my contact info, they responded that the e-price was the same as the advertised price. Next, we agreed on that price and the sales person, Giselle, went over the extra charges, first was $995 for doc fees which was far higher than other dealerships that I had spoken to and $600 for NJ registration but she assured me that I would be refunded any amount that exceeded NJ's actual charge. I told her that the doc fee ... Read More DealerRater - Oct 16, 2025
Hands down best dealer 🙌🏼🙌🏼 everyone was super nice. Especially Jacob! Would definitely recommend this dealer to family, friends, and anyone reading the reviews!
I recently purchased a 2025 BMW X3 from BMW of Bridgeport and had an outstanding experience working with Dan Pinto. From the moment I walked in, the entire process—from selecting the vehicle to completing the financing—was smooth, transparent, and stress-free.
Dan was knowledgeable, professional, and attentive throughout, making sure every question was answered and every step was clearly explained. The financing process was also handled efficiently, with no surprises or unnecessary delays.
I’m very pleased with my new X3 and the overall service I received. I highly recommend BMW of Bridgeport and Dan Pinto to anyone looking for ... Read More Google - Oct 13, 2025
The team was great from start to finish. Quick and easy transaction. Good vibe from our salesman, Dan Pinto and also from the finance guy, Mike Painter. I would recommend Dan if you’re looking for a BMW.
majid Malik was great! He was very friendly and knowledgeable. He was very thorough with me and the loaner car that I got from Bmw.
I cannot say enough about my experience at this dealership. From my initial phone call to leaving the lot in my new car was nothing but exceptional. Sam, Joe, Mike, Mike and Anthony were all amazing! They treated me as a human and not just a sale. They were transparent, respectful, and helpful through the entire process! I cannot see going any place else in the future.
This is a review of the service department. I brought in my 2020 x3 for a repeating issue-"driver's assistance reduced" notification. I’ve had this issue since I bought the car in 2022. The service department said it was a software issue so they updated and reprogrammed the vehicle for $750. They said if the issue happens again, I'll need to replace the KAFAS camera. Now that it's out of warranty, that's a $3,500 fix. I went through my paperwork and discovered that the KAFAS camera was replaced at BMW Ridgefield in 2023. And again, at BMW Bridgeport, ... Read More Google - Oct 2, 2025
⭐️⭐️⭐️⭐️⭐️ I had such a great experience at BMW Bridgeport! The team was amazing from start to finish. I got my car worked on here and, unlike other locations, I never once felt pressured or forced into extra service I didn’t need. After having such a bad experience at BMW Darien, I’m so relieved and happy to have found you guys. Thank you for being honest, professional, and making the whole process stress-free. I’ll definitely be coming back!
Bradley and Gabby thank you guys soo much you guys did a awesome job helping me
Neerja is superb sales person. She showed me the cars I selected with no pressure to get a new car. I am happy with my purchase!
Wonderful customer service Gabby and Bradley are saints and they helped us get the car we wanted.
We were visiting from out of state, got a flat Saturday, called in around 1pm, transferred to service, got voicemail; called back the sales line, someone answered, were told service would be closing soon and transferred to voicemail again; called back to ask for help and were told nothing they could do and call back Monday. Horrible customer service, very least they could have done was to refer us somewhere since we were not familiar with the area. We then called BMW in Darien, they were the exact polar opposite of BMW Bridgeport, they understood our situation, told us to ... Read More Google - Sep 22, 2025
Anthony, the genius lived up to his name! I had problems with my cell phone connection for over a week and only regret that I didn’t call Anthony sooner. He assessed the complicated problem and talk to me through it over the phone. Not only that Anthony offered me his cell phone number if I have future problems and urged me to call him directly anytime needed. We have owned 16 BMWs between my wife, my son, and I and love the vehicles. To have a world class vehicle in addition to world class service is quite uncommon.
Thank you ... Read More Google - Sep 5, 2025
Everyone here is truly amazing and does a phenomenal job! They made my entire experience smooth, quick, and stress-free. Chris was especially helpful and provided superstar service. Thank you all for making it such a wonderful experience!
I visited BMW of Bridgeport and left a deposit on a certified pre-owned vehicle. Upon inspection, the vehicle had a cracked windshield and an interior in unacceptable condition. I declined the purchase, and the dealership agreed to refund my deposit.
It has now been many days with no refund issued, despite repeated follow-ups. I have filed formal complaints with multiple agencies regarding this. I am also exploring legal action if this is not resolved immediately.
This level of disregard for a customer’s money and time is completely unacceptable, I expect a prompt resolution and will continue to update this ... Read More Google - Aug 12, 2025
I was told my car had blind spot detection but it doesn’t have it. Please let me know who I can reach out to and what can you offer me. Sales representative was not helpful. Please respond this comment with contact person name so I can reach out and discuss.
I went in for an oil change. Now I need 12k of work done. I purchased this vehicle from BMW of Bridgeport. I put only 60k of mileage 11yr period. I've always met all service requirements. Every time I go in for service it's at least an additional 4K of work needed. My vehicle isn't an every day car. The labor prices are outrageous. I understand it's BMW but wow. The service standards also seem to have changed since I purchased my vehicle. I have lost my confidence in the service Department!
They told me car has blind spot detection but it doesn’t have one.
I've been working with DJ on purchasing a '26 X5 xDrive40i, and he's been absolutely phenomenal. He's been extremely professional and responsive throughout the entire process. He helped me locate the exact spec I wanted, and consistently stayed in touch through a complex deal. DJ made sure I was updated and supported even though things were a bit hectic.
I really appreciate that he never disappeared even when I asked a million questions about rates, incentives, or timing. He was completely honest, clear and respectful the entire time. It really felt like he was looking out for ... Read More DealerRater - Jul 1, 2025
Very bad service, waiting for longtime, and just want make money,wants you change everything.
Hands down the best dealership I’ve ever worked with. The entire team is friendly, honest, and genuinely goes out of their way to help you. They’re patient, transparent, and committed to making sure you leave happy.
I’ve purchased an X5, M4, and just leased a 740i from them—and I’ve moved away from other brands not just because BMW makes great cars, but because of the exceptional service here. From the owner to the management team, everyone makes you feel like family.
Looking forward to continuing to work with them—and excited for when they move ... Read More DealerRater - May 14, 2025
Went to this business in search of a used car for my daughter. First the place was a mess due to construction, after making my way to the sales office we walked into an empty reception desk and two customers. After a few minutes of waiting I walked into the sales associate area only to be looked at oddly and no greetings or gestures “ to wait till someone can assist you” nothing. So we both decided to walk the lot in search of this used vehicle. After walking up and down in and around it was no where to be ... Read More Google - Apr 29, 2025
I have been doing business with this dealership for several years now. Bought two cars over the last 14 months. It has been a pleasure dealing with Kelly Garvin, an absolutely outstanding salesperson!
BMW Bridgeport was a wonderful place to buy a car. Kelly Garvin went above beyond. Mike Dady was amazing and Gabby in the finance department was fantastic as well!
Spoke with a “salesman” over the phone. I explained what I was looking for, and he simply stated “we don’t have one” …. no further inquiry or interest in helping me find another car or any kind of additional assistance. Worst first impression ive ever had from a dealership.
I've come in several times for service appointments and have been attended by a few different people but id like to leave this review for the tall chocolate man there. He is always so friendly and helpful, he makes sure all my needs are met and I'm left without questions or concerns. He is the ONLY employee that makes my service appointments 100% better. Id give him 10 stars but that wasn't an option.
Purchased a vehicle and Frantz was great. The front staff went over the car and was so patient. Thank you !
They must have a captive audience- no negation - dealer fees on top of fees on top of fees. I purchased at another dealer who was the polar opposite and made me feel valued It’s almost like they want to charge you for breathing if they could get away with it Update - they still have the car and now weeks later they lowered the price more than the discount I was asking for. You can’t make it up.
**Title:** Terrible Experience at BMW of Bridgeport – Avoid at All Costs!
**Rating:** ★☆☆☆☆
I recently had the absolute worst experience at BMW of Bridgeport, and I feel compelled to share my story to warn others. From start to finish, this dealership was a nightmare, and I would strongly advise anyone considering doing business with them to think twice.
First, let’s talk about the **credit card charge fiasco**. I made a deposit using my credit card to hold a vehicle I was interested in. After deciding not to move forward with the purchase, I was assured that the charge would be ... Read More Google - Feb 11, 2025
I would never do business with this place again. I leased a BMW and before turning in the lease was told I needed 4 new tires. I turned it in with only 28,000 miles. This is such a scam.
Also, I made an appointment for the end of my lease for 9:00 am. I was told that Joe the manager would oversee my end of lease turn in and when I got there I was told that Joe is off on Fridays.
My husband gave me a ride to turn in my car and when I got there they informed me that there ... Read More Google - Dec 10, 2024
I submitted an internet inquiry overnight, and as soon as they opened, Ephraim Senteio promptly reached out to me. I was very upfront about my busy schedule running multiple businesses and mentioned that I didn’t have time for window shopping. Ephraim completely respected that and connected me with Client Advisor Sam Al-Hajjaj, who was absolutely phenomenal. Sam worked efficiently to provide great pricing and handled my trade-in with care, making the entire process seamless.
Jake DeMattia from the Genius Center was incredibly helpful, ensuring I had all the information I needed about my new car. Danny Rodriguez in finance ... Read More DealerRater - Dec 3, 2024
Neerja was very helpful in finding just the right X3 for us. I highly recommend Neerja as a salesperson. I have purchased 3 vehicles from BMW of Bridgeport and I highly recommend you buy your next BMW FROM THEM.
BMW of Bridgeport I went to buy me an x1 2025 I had a down payment of $25,000. Javier was my salesman very very helpful very kind very respectful great knowledge of the car and I appreciate him. He gets a five star in my book and oowarranty because I got a better offer somewhere else which seem to make her even matter she had other clients performing where she was smiling and talking to them, but when it came to me, she wouldn’t even look me in my face. She didn’t greet me the way somebody that I spent $25,000 ... Read More Google - Nov 23, 2024
I’m late on my review as I got my car in July. Neerja was absolutely awesome and extremely helpful. I would certainly recommend BMW of Bridgeport.
Took my car to get the open recalls serviced. I felt pretty uncomfortable the second I walked through the door, especially since the four people in sales who were not helping other customers just looked at me and looked away, noone asking if I need help or offering to guide me in the right direction or anything. Surprising to get that reaction in Bridgeport of all places, but I digress.
Check in was pretty fast after that as I already had an appointment. They told me it might take an hour or it might take until the next day, which ... Read More Google - Oct 15, 2024
Every time I drop my car off to service or repair for any issue a brand new 2024 x7
So many issues from the beginning and on top of that on my first oil service they had the car for 3 days now without let me know was going to take more than 1 day for oil change.
They didn’t call or text and I have try call them all day and they not answering their phone.
They just reply a text saying “ Good afternoon vehicle will be ready Monday we have to program vehicle”
The car it’s been with them ... Read More Google - Sep 28, 2024
Neerja was fantastic, steered me in the right direction of getting an X5. I only had a week to find a car and she made the process seamless and quick. She was the nicest sales rep I have dealt with. I'm so happy that she was my rep. Thanks again!
Worse place uneducated and no customer service oriented. Only cares about the money and not the cause of a process.
Even though I had not seen the car in the ad yet, he withdrew 1000 dollars from his bank account as down payment. and then I canceled my appointment because I gave up on seeing the car. and he hasn't refunded my money yet. I do not recommend this place to anyone because he suddenly hung up the phone while talking to me on the phone. Conroy "Roy" Johnson | Client advisor is quite rude
Sales guys are not honest at all went wit my own capital one approval and the guy lied about my approval rate and submitted my car thru bmw financial service
I recently purchased a vehicle from this BMW dealership in January, and it has been a nightmare. As an out-of-state purchaser, I've dealt with delays and incompetence like never before. It's been over three months, and I still haven't received my plates despite paying a hefty $1000. Save yourself the headache and avoid this dealership at all costs, especially if you're purchasing from out of state.
Horrible Customer Experience.
They broke off my door handle and left it on the dash board..when i pick my car up from the lot.called and sent pic and video to manager with no response
A series of unfortunate events led my mother to even stepping foot into BMW of Bridgeport. After a freak car accident, my mother went to the Bridgeport site with hopes she would find herself a new car — which she did! She was able to test drive the X4 model with the “heads up” feature (which she raved about for DAYS and even stated a big percentage of why she was getting the car was for the feature) and stated to salesman Patrick, “this is the make and model I want but in a different color.” When she sat down to ... Read More Google - Mar 13, 2024
Whoever works in your parts departments answering the phones has a horrible sense of customer service. As a BMW owner I would never shop here or do any business with you guys. BMW Waterbury or Ridge field would never!
Had service done here and I was given a loaner car the tire somehow went flat and I only had it for about 4 hours I went to return it for another and I was being held responsible. however a rep by the name of John was really rude demanding with no class and just had no empathy or compassion what so ever what stood out to me was him saying instead of going to get my nails done I should have returned its completely understandable but his approach and comment was very rude unacceptable and just over all uncomfortable people ... Read More Google - Mar 8, 2024
Working with Astrit Selimaj and the team at Bridgeport BMW was an absolute pleasure!
Astrit is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows how to support and provide guidance to his customer. He allows you the space and time to review and think through the purchase, but is right there when you need him or have a question. Astrit stayed in touch with me the entire time which only made the buying experience even more enjoyable. His supporting staff of Charley, Joe, Franklin, and Anthony (genius) were a great ... Read More DealerRater - Feb 27, 2024
My wife and I had a very pleasant experience in purchasing our son’s new ride from BMW of Bridgeport on Wednesday. The team of staff members we dealt with were very friendly, knowledgeable, efficient, and trustworthy. Special shoutouts to Kat, Gabby, Dominic, and Zashley. Along with a bag of goodies, I walked out of there feeling that that i got a good deal and most importantly… a safe car for the kid.
I had the pleasure of working with Rett in sales and Charlie in finance to purchase my X 3 series 4 door sedan. The process was fantastically smooth and efficient and everything was taken care of for me. I love the gifts I departed with and my car! I highly recommend this dealership for sales and service. Laurie
I purchased 3for1 warranty back on December 2022. Requested to cancel on January 11, 2024 and Gabby Parenti provided a "quote of cancelation." After a few days, I continued to follow up and requested additional proof. Several calls and voicemails later, Gabby Parenti has not provided any response. I guess people values are lacking on every level.
We have had one of the worst possible experiences at BMW of Bridgeport while working with Kat Stern and the managing staff.
My parents and I came in to look at a used Audi A4 and agreed to work with Kat Stern. She had decent reviews on here, so I felt comfortable working with her. Unfortunately, I was very wrong.
To begin, she marketed the car to us as having 8 months left of factory warranty. She was really pushing to sell both an exterior and interior protection pack, which was a big mistake. She had marketed the exterior protection pack ... Read More Google - Jan 21, 2024